How Can We Help You?

As government restrictions come and go due to community outbreaks of COVID-19, we want to make sure we’re keeping you in the loop. Wherever you are, whatever your circumstances, know that We're here to help you.

Delivery instructions will be followed as best as possible, however, the crew will be minimizing contact with you to comply with social distancing practices, such as leaving your HOTiffin at a distance while making sure that it’s been handed over to you.

HOTiffin operates a high-care facility that enables us to deliver the highest standard of food safety. All staff are required to wear fully enclosed protective clothing and must run through multiple cleaning protocols prior to entering the facilities, including thorough washing and sanitizing. In addition, our meals are produced within a strict temperature-controlled environment to eliminate potential risks.

Given the severity of the coronavirus pandemic, we’re also taking the following precautions:

• Any employee entering the production site will have their temperature checked.
• Any HOTiffin employee who has travelled overseas is required to take PCR tests as per the federal government requirements.
• Any employees who present with COVID-19-like symptoms are not permitted on site until they have received the appropriate medical advice or clearance.

Above all, the HOTiffin team is committed to providing you with a healthy home meal delivery solution to help get you through these confusing times.