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Search our Support Centre for answers to FAQs.

Location or Freeze

Sure! Just notify us at least 3 working days before the actual relocation happens and we’ll do the rest.

If you are a frequent traveler and wish to freeze your delivery, then you have to notify us with your specific travel plan 3 working days in advance so the kitchen can freeze the delivery and resume at the agreed date. Easy!

We will gladly do it for you for a period of 24 days only. After this period, the freeze period will be lost and you will have to make a new meal subscription for your next delivery plan.

You are free to pause your subscription by giving us a 48 hours notification. You must pause the plan by informing our customer care service by email. Please note that it is not possible to pause more than 15 days consecutively. Any delivery days outstanding following 15 days pause duration will be lost if you are unable to take receipt of the food.

Absolutely! Any medical conditions that require dietary modifications or special dietary requirements must be specified to us through an email message.

We will make every possible attempt to identify ingredients that may cause allergic reactions for those with food allergies and intolerances. Our team will be informed a few days prior to the start of the subscription and will take all the precautions to avoid any contamination. Notwithstanding this, you need to be aware that there is always a possibility of contamination or a mistake in the food packing process. We thus recommend that you check any possible allergens before consuming the food.

In case any allergic reaction appears after the consumption and the start of the subscription, you have to refrain from consuming the delivered food until the reason is identified and get a confirmation from our team that the reason has been identified and replaced in your food plan. In the case that we cannot remove an item that you don’t prefer or will cause the allergy, we will sadly have to cancel the subscription and not accept you to join this plan for your safety.

We recommend our customers NOT to leave the empty HOTiffin bags at the lobby desk / reception or outside the door of the agreed delivery location. The HOTiffin bag should be handed over to the delivery crew in hand. If you have asked for a contactless delivery then you can inform the delivery crew the way you want to receive the bag or hand it in.